FAQ

Q1: How can I place an order?

The ordering process is simple and clear, with only four core steps:

Select products: Browse our product catalog and add your preferred items to the shopping cart.

Complete information: Enter the checkout page and fill in your shipping address and contact details accurately.

Secure payment: We accept major global credit cards including Visa, Mastercard, American Express and Discover. All transactions are processed directly through a high-level encrypted payment gateway, without complicated page redirects.

Order confirmation: Once payment is completed, you will receive a confirmation email immediately, and we will arrange order shipment right away.


Security Guarantee: We adopt internationally recognized PCI-DSS certified platforms and end-to-end encryption technology. Your credit card information will be processed directly through secured financial channels, and our system will not store any sensitive card data, ensuring your payment process is fully secure.

Q2: Is my payment information safe?


It is completely safe. Protecting your privacy and fund security is our top priority. We have established a dual security protection system:

Global financial-grade standard: Our payment platform is PCI-DSS certified (Payment Card Industry Data Security Standard), complying with the world’s highest payment data security requirements.

Bank-level encryption protection: With SSL/TLS full-link encryption, sensitive data such as your credit card number and billing address is encrypted in real time during transmission. Even our back-end staff cannot view your private card information, ensuring a worry-free shopping experience.

Q3: Where will my order be shipped from? How long will delivery take?

All our products are shipped directly from our USA Warehouse, with strict control over product quality and order processing efficiency.

Order processing: After order confirmation (usually within 12 hours of successful payment), we will complete product sorting and hand it over to the logistics partner within 2 working days.

Estimated delivery time:

Domestic US orders: Enjoy priority fast shipping, with a standard delivery time of 3-5 working days.

International orders: Normally 7-15 working days, depending on the distance to the destination and local logistics efficiency.

Q4: Do I need to pay extra tariffs or import taxes upon receiving the package?

No extra payment is required at all. To provide a cross-border shopping experience as smooth as local shopping, we implement an all-inclusive pricing policy:

All taxes included: The total amount paid on the checkout page includes product cost, international shipping fee, as well as import duties and value-added tax (VAT) applicable in the destination country.

No hidden fees: After the package arrives, you do not need to pay any additional fees to customs or courier companies. We take full charge of customs clearance and tax payment procedures.

Worry-free receipt: As we have prepaid all relevant taxes, your package will clear customs more smoothly, truly realizing "what you see is what you get".

Q5: How can I check the real-time shipping status of my order?

We provide full transparent real-time tracking service:

Email notification: After the order is shipped, the system will automatically send a tracking number to your email

Account inquiry: You can log in to your account at any time and check real-time logistics updates in the "Order History" section.

Official tracking: You can use the tracking number to check the real-time location and estimated delivery date of the package on the official websites of major carriers such as UPS, DHL and FedEx.